Who we are
At KAYAKING SYDNEY (“we”, “us”, “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you engage with our kayak touring services in Sydney Harbour. By using our services, you consent to the practices described in this policy.
Collection of Personal Information
We collect personal information that is necessary for the provision of our services, including:
– Name
– Contact details (email, phone number)
– Payment information (credit card details, billing address)
– Emergency contact information
– Health information (if required for safety reasons)
– Any other information you voluntarily provide when making a booking or communicating with us
– We collect this information through our website, booking system, in-person interactions, and during communications with our team.
Use of Personal Information
We use the personal information we collect for the following purposes:
- – To process your booking and provide kayak tours
– To communicate with you regarding your booking or inquiries
– To manage payments and billing
– To provide customer support
– To improve our services, website, and tour experiences
– To comply with legal obligations, including safety and insurance requirements
Cookies
We use cookies and similar tracking technologies on our website to enhance your user experience, analyze website usage, and personalize content. You can manage your cookie preferences through your web browser settings. For more information on how we use cookies, please refer to our Cookie Policy.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Who we share your data with
We respect your privacy and will not share your personal information with third parties, except in the following cases:
Service Providers: We may share your information with third-party service providers (e.g., payment processors, email marketing platforms) to help us run our business. These third parties are required to handle your information securely and only for the purposes we specify.
Legal Compliance: If required by law or legal process (e.g., a subpoena, court order), we may disclose your personal information to government authorities or law enforcement.
Security of Personal Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, and modification. This includes using secure servers and encryption protocols. However, please note that no method of data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.
Access and Correction
You have the right to access and correct the personal information we hold about you. If you would like to update or correct your details, please contact us at [Insert contact information]. We will respond to your request within a reasonable timeframe
How long we retain your data
We retain personal information only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your information is no longer needed, we will take reasonable steps to destroy or de-identify it.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and the updated policy will be effective as of the date of posting.
Contact Us
If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us:
KAYAKING SYDNEY
Email: hello@kayakingsydney.com
Phone: 0404245482
Address: 120 Pacific Highway, North Sydney 2060