Terms & Conditions

Welcome to Kayaking Sydney. By booking or participating in any of our kayak tours, you agree to the following Terms & Conditions. These terms are designed to ensure a safe, enjoyable, and professional experience for all participants.

Booking and Payment

All bookings must be made in advance through our website or by contacting our booking team.
Full payment is required to confirm your booking unless otherwise agreed.
Customers who cancel less than 96 hours before the scheduled tour are not eligible for a refund.
Cancellations made more than 96 hours before the tour will receive an 80% refund. The remaining 20% covers administration and processing costs.
Bookings may be transferred to another person with prior notice and approval.

Safety and Responsibilities

All participants must follow the instructions provided by our guides before and during the tour.
Approved life jackets and safety equipment must be worn at all times while on the water.
Participants are responsible for acting safely and respectfully towards guides, other guests, and the environment.
Kayaking Sydney reserves the right to refuse participation or remove any guest whose behaviour is unsafe or disruptive, without refund.

Tour Cancellations and Rescheduling

Kayaking Sydney may cancel or reschedule tours due to adverse weather conditions, unsafe water conditions, or other circumstances beyond our control. In the event that we cancel a tour, customers will be offered either a full refund or the opportunity to transfer their booking to another available date. Requests to reschedule a booking should be made at least 96 hours before the scheduled departure and are subject to availability.

Liability

Kayaking is an outdoor adventure activity that carries inherent risks. By participating in one of our tours, guests acknowledge and accept these risks. While Kayaking Sydney takes every reasonable precaution to ensure a safe and enjoyable experience, we cannot accept responsibility for any injury, illness, loss, or damage incurred during participation, except where required by applicable law. All participants agree to take part at their own risk and to follow the directions of our guides at all times.

Equipment

Kayaks, paddles, life jackets, and all other equipment supplied by Kayaking Sydney remain the property of the company and must be used responsibly. Participants are expected to treat all equipment with care and immediately report any damage or faults to a member of our team. Guests may be held responsible for repair or replacement costs if equipment is intentionally damaged or used negligently.

Health and Fitness

Participants should be in good general health and possess a reasonable level of fitness suitable for kayaking. Any medical conditions, injuries, or physical limitations that may affect safe participation should be disclosed before the tour begins. Kayaking Sydney reserves the right to refuse participation if we believe a guest’s health or fitness could pose a safety risk to themselves or others.

Personal Belongings

Participants are responsible for their own personal belongings throughout the tour. While every effort is made to provide a safe environment, Kayaking Sydney accepts no responsibility for lost, stolen, or damaged items, including mobile phones, cameras, jewellery, or other valuables. Guests are encouraged to bring only essential belongings and use waterproof storage where appropriate.

Privacy and Data Marketing

During our tours, photographs and videos may be taken by our guides for promotional and marketing purposes. By participating, guests consent to the use of these images on the Kayaking Sydney website, social media platforms, and other promotional materials. If you do not wish to appear in photographs or videos, please notify our team before the tour commences.

Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising from your booking or participation in a Kayaking Sydney tour will be subject to the exclusive jurisdiction of the courts of New South Wales.

Acceptance of Terms

By making a booking or participating in any Kayaking Sydney tour, you confirm that you have read, understood, and agreed to these Terms and Conditions. Your continued participation constitutes acceptance of these terms, and failure to comply with them may result in refusal of service or removal from the tour without refund.